FAQ
HOW MUCH NOTICE SHOULD I GIVE TO RESERVE MY ITEMS?
Advance notice always allows us to provide the best service. With typical sized orders, we recommend 2-4 weeks in advance.
With larger orders, we recommend 2-4 months for proper planning. Of course, upon availability, we can accommodate orders placed on the day of and 24 hour notice. (additional fees will apply)
IS SETUP/BREAKDOWN INCLUDED IN THE PRICE?
Professional setup/breakdown of table and chairs is available for a fee. Setup in included for tents and pipe & drape. We will not setup linens, tabletop items, or decorative elements. Please ask our office staff for recommendations of decorating services.
CAN I MAKE CHANGES TO MY ORDER ONCE I RESERVE IT?
Yes. You can make changes to your order within 48 hours of the delivery/customer pick up.
WHAT IS THE DELIVERY FEE?
Standard transportation charges apply to deliveries and pickups between the hours of 9am and 2pm, Monday through Friday. Deliveries and pickups remain 9am-12pm on Saturday. Additional charges apply for after hours.
CAN I PICK UP MY ORDER?
Yes, small orders of linens and folding chairs are available for pick up. You must have appropriate size vehicle and any needed rope, straps, etc. to accommodate proper and safe transport and protection of items some products such as catering equipment, Chiavari chairs, tents, etc are only eligible for pick up with certain vehicles.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, American Express and Discover. We accept checks from corporations, churches, organizations, and schools. We are unable to accept personal checks.
RATES AND LONG TERM RENTALS?
Our rental rates are based on a 24 hour period. Weekends are considered a one-day rental. Long term rentals are available. Please contact one of our rental associate for rental pricing.